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CULTURE GUIDE



CONTENTS
This booklet is built for the purpose of current and potential employees to detail exactly who we are and what we are looking to achieve. It is imperative any potential candidates read this before interviewing, as we are not a standard estate agency.
We are building a new type of company and culture and if this isn’t right for you, we wish you the best of luck in your search, but you are probably not right for us. 3

INDEX
1. An Introduction to our Culture 2. Our Daily Values
3. Team Objectives for our 10th and Biggest Year Yet
4. A Note from Peter4

WE VALUE EXCELLENCE, INTEGRITY, HONESTY AND HARD WORK AROUND A DESIRE TO ACHIEVE. 5

AN INTRODUCTION TO OUR CULTURE
One of life’s certainties is that everyone needs a home. We have the exciting opportunity of making the process of renting or buying a home a brilliant experience for all involved. Our innovative and inspired culture encourages us to do this.
Like all great companies we strive to hire the best in every area. We value excellence, integrity, honesty and hard work around a desire to achieve. We aim to be an all-star team whom achieve amazing things as individuals and as a collective.
WHAT MAKES US DIFFERENT FROM OTHER COMPANIES?
We encourage growth, promotion and reward when it hasbeen earnt. Not to set timelines, age or length of timeon the team
We share information openly and honestly throughoutso everyone knows our common goals and how we areperforming. Through this we embrace and enjoy oursuccess as one
We employ and retain only highly effective people that shareour values and embrace our positive culture
We avoid rules and procedures, where possible, to encourageindependence and growth
6
We endeavour to create a world class culture in which a team of outstanding high performers work in synchrony to achieve common goals. We enjoy what we do, we apply ourselves fully and we switch off at the end of every day knowing we have put in a great shift. 7
OUR DAILY VALUES
In every day, there are 1,440 minutes. That means we have 1,440 daily opportunities to make a positive impact
We look to ensure the following 10 values are implemented and instilled in our culture every minute of every day:
Outstanding Customer service. This has always been our number 1 focus and must be instilled in every aspect of what we do. If we do the best thing for our clients we will continue our success and growth.
A Team of All-Stars. Build a world class team of motivated high performers in the mould of an all-star sports team. We work towards common goals as one.
Positivity and Enthusiasm breeds Success and Smiles. The more positive our attitude, the more we will enjoy everything we do and the more successful we will become. Believe in the power of the smile.
Acknowledge and Reward Great Work. We applaud our achievements and we celebrate and recognise individuals within our team. Success for your colleague will inevitably bring success for you.
#1
#2
#3
#48
Calculate Risk/Reward. Never a Half Service. Never Busy Fools. We consider all new work before we decide to proceed, our service is world beating and our time is precious. Once we commit, we must deliver.
Truth, Transparency and Communication Internally and Externally – even the difficult stuff. This must flow throughout the company, from the top down (and vice versa). A manager not being truthful with someone underperforming, is putting off a difficult conversation which could help that person raise their game. Face to face honest and truthful communication is essential. We do not send emails to take the easy option. We practice radical honesty through constructive criticism to avoid tension, unwanted atmosphere and office politics.
Embrace Hard Experiences. They are a necessary part of the journey to long term brilliance and success. We make the bad times good and the good times great.
A Solution Always follows a Problem. We are not afraid of presenting problems, they happen, they need to be dealt with, we are the experts that find the best solution which is presented confidently to clients or colleagues.
#5
#6
#7
#89
“The pessimist sees difficulty in every opportunity, the optimist sees opportunity in every difficulty.”
Winston Churchill
Leanest Possible set of Policies, Procedures, rules and Approvals. Our culture is not to implement needless procedures, policies and rules, but look to how we can minimise these to allow more freedom and creativity.
We are not Perfect, we make Mistakes, we Own Up, we Learn and we Move On. We do not hide issues and we never hold individuals accountable for mistakes made if they are made whilst acting for the good of the company.
#9
#1010 11
WE ENJOY WHAT WE DO, WE APPLY OURSELVES FULLY AND WE SWITCH OFF AT THE END OF EVERY DAY KNOWING WE HAVE PUT IN A GREAT SHIFT. 12
WHAT ARE OUR MAIN OBJECTIVES FOR 2019/20 & OUR 10TH YEAR?
The greatest motivation is contributing to success and celebrating together when it’s achieved, this cannot be done if we don’t know what success is.
OUR GOALS FOR OUR 10TH YEAR ARE:
#1. Build and retain a portfolio of managed property which pays for the costs of RNR. We are currently at 54%
#2. Sell and Let properties we chose to take on better than any other agency in London. We are still the underdog and we must be smarter and quicker than all competition.
#3. Embrace new technology and methods of working to make us more efficient
#4. Never allow ourselves to stop searching for new business
#5. Year 9 turnover was £820,000.
Our target for our 10th year is £1 million
We will work together to achieve these goals as one cohesive team of high performers. Let’s get excited…13 14
NOTE FROM PETER
We have evolved and grown every year since the company started in April 2010 (……in a bedroom). It is in our blood and in
our nature to continue to do so and I take immense pride in what we have achieved, over the last 2 years especially. Whilst our office, clients, systems and procedures have all greatly improved the growth in our team has been phenomenal. We are better now than ever before and that is credit purely to your hard work, commitment and positive attitude. Growth and improvement over this period is particularly noteworthy given the tough climate for our industry. Believe it or not…….most of the competition are not going forth and smashing it.
I am more excited about our 10th year than I have been at any other stage. The foundations we are laying now are positioning the company better than ever before and I cannot wait to organise a huge party with you upon completion of our 10th year in business! 15 16
@RightNowRes